Reflecting on Failure 1 Minute

Part three of three:

In one minute, assess your learning and consider how you’ve turned it into your current means.

“I determined that my new efforts needed to have their own “life” instead of being a temporary version of the New Scenic Café. In doing so, I acknowledged that each aspect of these new efforts need to be valued on their own, not as a substitute of my past experiences. I’ve slowed down and acknowledged that an experience is a resource, not to be carbon copied but to be applied.”

To guide you in this exercise, here are some additional questions:

How have I incorporated that lesson in my life since that incident? What are some examples as to where I’ve benefitted from my learning? How can I apply my learning to how I will move my idea forward?

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Reflecting on Failure 2 Minutes

Part two of three: 

In two minutes, tell your story in terms of learning. 

“I learned just because we have a resource, it does not mean it is applicable to the next problem, even if that problem seems similar.  It is not easy to transfer resources. 

I learned to not assume anything as basic. The ‘basics’ need to be revisited often. Additionally, I learned a basic understanding of my own was not necessarily a basic understanding of my employees. 

Slowing down and increasing awareness, I learned to ask additional questions I hadn’t considered previously. How do we utilize the New Scenic Café brand and values into our other efforts? Is doing so even necessary? Which part(s) of the brand are critically essential; which are not? Ultimately looking at our “current means” became a focus of needed learning.  At this point, creativity was not needed, yet. Incidentally, I even needed to (re)learn how to speak when engaging with customers, now that masks are part of our experience, the volume needed to be tweaked.  

I had tools and resources that I did not want to lose. However, when you’re a hammer, everything looks like a nail. I learned to shift my thinking and tackle new problems in a way different from normal using the same tools and resources.”

To guide you in this exercise, here are some additional questions: 

Are you able to identify where things went wrong?  What are the elements you know you’ll never do again? Are there elements that on their own are still worth preserving? How does it feel to tell that very same story in terms of learning?

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Reflecting on Failure 3 Minutes

Part one of three: 

In three minutes, tell your story in terms of failure. 

“For over 20 years I’ve owned a successful restaurant. When the COVID-19 pandemic hit, I believed that my past successes would equal my future success.  I believed a pivot to the Mise en Place Marketplace (at home meal kits) and the Scenic 61 food trailer would be an easy, direct pivot. Things such as staff abilities, prep-lists, relationships with banks and vendors, etc. were thought to be similar and an easy shift into a different way of selling things. This was not the case. I abundantly failed in so many ways- what food, how much, packaging, labor, etc. We inevitably “squeaked out” some success, but believing that past success would guarantee future success in any endeavor was a failure.” 

To guide you in this exercise, here are some additional questions: 

What did you lose by having things go wrong? 

What are the facts (assertions) versus the opinions (assessments) of this experience?

What feelings emerge when you recall the incident?

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Reflecting on Failure

The 3-2-1 Failure! exercise is a tool for turning failure into learning and leverage for moving forward.  The exercise consists of finding a positive return on reflection for a failure you’ve encountered.  By transforming this failure into learning, you’ll identify your current means and what resources or knowledge the failure gave you to move forward with.  Reflecting on failures will improve future decision making. 

If you make the effort to truly understand why things don’t always work,
and take that learning and successfully apply it in how you move forward,
you have NOT failed . . . . . . YOU HAVE LEARNED.

What insights have you gained by failing and trying again? 

Follow along next week as I guide the 3-2-1 Failure! exercise step by step while sharing an example of failure in my own life and how it’s been transformed into learning.

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Envisioning

Envision!

Envisioning is a tool used by USA's Women Olympic soccer team. They envision kicking, passing, recovering, and scoring. By the time they get to the game, it’s only a matter of just doing rather than thinking. Envisioning is a form of practice. You exercise the effort to envision.

When you see a plan for what you want laid out in front of you, your assessment of the situation starts to change. You begin to see possibilities instead of deficiencies.

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Expectations

You act based on what you expect, not what you want.

Expectations + Actions = Creations of your life experiences

Our brains work on principles of anticipation. As soon as you anticipate any event, you begin to prepare. When you prepare for something that hasn’t even happened yet, you participate in creating the results. Are you aware you have the ability to use your conscious mind to create the results you want?

When you expect to have a good day, you naturally identify positive things around you. When negativity enters your day, your positive expectation does not allow the negativity to weigh as heavily on you.

When you expect a reward, you act positively. When you don’t, you likely act negatively.The larger the gap between what you expect and what you want the more distress you feel.

https://hbr.org/2007/07/six-rules-for-effective-forecasting

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Use-of-Self

What is ‘Use-of-Self’?

Use-of-Self is all about you, learning about yourself in action.

Most of us live our lives with little awareness of how we use ourselves. We do what comes automatically, while focusing on the work and not the impact of our choices or actions. Developed by Charles and Edie Seashore, Conscious Use-of-Self focuses on understanding our beliefs, assumptions, perceptions, and actions and how they impact our interactions with others.

Awareness of these aspects of ourselves enables us to make better choices about how we interact with others. We believe we have control of the choices we make. We choose to act or not to act. We also choose how we act. Use-of-Self is a competency that leads you to be more aware, conscious, and choiceful with your actions and intentions.

The Laera approach incorporates the learning and teaching process .  Conscious use of self is a first step into both learning about yourself as well as sharing “You” with others.  

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Circle of Competence

Before you developed your current Circle of Competence, you likely had a different one. One’s “Circle of Competence” is the area of the world in which they have enough experiences and knowledge to give them an edge.

Understanding your own Circle of Competence allows for identifying in which areas you hold knowledge, and which require more evaluation before making a decision. Many factors lead you to your Circle of Competence: your family, birthplace, education, personal interests, hurdles, opportunities, environment. Additionally, circumstantial events promote a pivot or strong effort to stay the current course. 

As an adult, your Circle of Competence can be further developed by your own intentional choices. Ask yourself these questions. Should I stay or should I go?  Is it best to allocate resources (time, energy, money) to getting better at what I’m already doing? Or Is it time to develop a new skill set? While it may be difficult to determine a return on investment, and ultimately is a leap of faith or risk, taking time to review and consider may be the best first step.

In 2015, 16.1 million adults went back to school either part-time or full-time.  That number is projected to increase to 18.5 million by 2024 according to the National Center for Education Statistics.  While the data does not show the focus of study–be it continuing education or refocusing in new areas of study–it does show that effort towards either goal is important, and possibly necessary.

Given contemporary social circumstances, our metaphorical tree is bearing minimal fruit.  Many people, businesses, and industries are needing to make difficult decisions on next steps. An investment in sharing and learning may be one of the best choices you can make moving forward.

https://fs.blog/2013/12/circle-of-competence/

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Generative Images


The Nature of Generative Images

I think Dialogic OD addresses problems and produces change through generative images. I define generative images as ideas, phrases, objects, pictures, manifestos, stories, or new words with two properties: 

  1. Generative images allow us to see new alternatives for decisions and actions. They have the “...capacity to challenge the guiding assumptions of the culture, to raise fundamental questions regarding contemporary social life, to foster reconsideration of that which is ‘taken for granted’ and thereby furnish new alternatives for social actions” (Gergen, 1978, p.1346).

  2. Generative images are compelling images—they generate change because people like the new options in front of them and want to use them.

Generative images are usually fuzzy, ambiguous, and sometimes combine what seem like opposites. Attempts to precisely define them miss the whole point. They are generative because they evoke so many different meanings. Perhaps the most powerful generative image of the past 30 years is “sustainable development.” Recall that before that image emerged, ecologists and business people were at war and had noth- ing to say to each other. In 1986 the VP of future planning of a major forest products company in British Columbia was overhead opining in a ski line that “this environmental stuff will just blow over.” When the image of sustainable development surfaced in the Brundtland Report in 1987, it transformed relationships throughout the world community so profoundly that Green Peace Canada was suddenly being invited to advise business and government. It found itself with unprecedented influence, yet some members were afraid of being coopted. It almost dissolved from the internal conflicts over what direction to take in a transformed world.

Think of all the new choices, deci- sions, and actions that came (and continue to be stimulated) by the words sustainable development. That is generativity. Between 1975 and 1985 “Quality of Work Life” transformed unionized workplaces in America. At British Airways “exceptional arrival experiences” was the generative image used to work on the problem of lost passenger luggage (Whitney & Trosten-Bloom, 2003). In one semi-autonomous work team of business analysts, “trust costs less” allowed them to get unstuck and function autonomously (Bushe, 1998). The most powerful generative images change the core narratives in the community—the stories we tell ourselves about who we are, what we care about, and what is possible.

In OD efforts, generative images are usually new words, phrases, or longer texts, but pictures and objects can be generative too. Consider the generative power of the first images of the earth taken from outer space. Is there any doubt that seeing that blue and white jewel with its tiny, fragile ecosystem, embedded in a cold, black void, catalyzed the outpouring of ecological research, writing, and activism that soon followed?

The change sequence, shown [below], assumes that the decisions and actions we take are based on what we think. Over time as we witness our own and other’s decisions and actions, we develop shared attitudes and assumptions. These become taken for granted and form the culture, which in turn shapes what we think. A generative image disrupts this pattern both by altering what we think, and by motivating new decisions and actions.

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4 Leadership Lessons from a Coach, a Dream and a Miracle


Herb Brooks was an incredible leader. He was a coach with a vision, a vision that led a group of college kids to beat the Soviet Union in ice hockey and go on to win the gold in the 1980 Winter Olympics. Deemed the “Miracle on Ice,” the United States’ win against the Soviets is considered one of the greatest sports moments in history. Herb Brooks wasn’t afraid to push his players, to help them believe they had what it takes. As a result, his team beat the greatest hockey team in the world. As I look back at my life, the leaders who made the most impact on me were the ones who believed in me enough to push me. They pushed me out of my comfort zone. They helped me become a better leader and, ultimately, a better person. As a leader, one of the greatest ways to impact people is by helping them believe they have what it takes. So what does that look like? Here are four lessons we can learn from Herb Brooks and his vision:

See

1. Look at people’s potential, at what they could be. Herb Brooks did this well. He not only saw a group of talented hockey players from Boston and Minnesota, he saw a team. He saw potential. He believed if he pushed enough and inspired enough, he could pull out their greatness. And that’s exactly what happened.

Encourage

2. Never underestimate the power of encouragement. As leaders, it’s easy to fall into the mode of expecting people to do certain tasks or fulfill certain roles. This is especially true in organizations. But when we are intentional about encouraging people, noticing them, and telling them they’re appreciated, it motivates them to want to keep going and give their best. Herb Brooks was known for his militant hockey drills during practice. But he was also known for speaking words that encouraged his players to give their best. His speech before his players hit the ice to face the Russians proved this to be true. “You were born for this,” Brooks told them. His words brought life to the team.

Learn

3. Always seek to be a learner. As leaders, we should never think we’ve “arrived.” We can always learn something from others. Although Herb Brooks was the leader of his team, he didn’t see himself above the players. He learned from them and how hard they worked. They became family to him. The inventor of the stethoscope, Rene’ Laennec, is noted for saying, “Listen to your patients. They’re telling you how to heal them.” If we don’t listen to our followers, if we are too busy to notice them, we’ll miss out.

Push

4. Don’t be afraid to push. Think back to the leaders you respected the most. It’s often the ones who saw potential in you and pushed you to be and do more. Although we didn’t necessarily enjoy being pushed, being told we could do better, it’s often what we need. Why? Because good leaders push. They don’t push in a critical way or in an I’m-better-than-you way. They push because they care. Herb Brooks pushed his players because he believed they had greatness within them. They didn’t believe…at first. But they came to believe because someone else believed. And that made all the difference in the world. That’s the miracle of good leadership.

Coach K’s leadership ABCs


Duke head coach Mike Krzyzewski earned the title this week of the most winning coach ever in men’s college basketball. (MIKE SEGAR/REUTERS)

But Krzyzewski is a legend off the court, too. Arguably no other coach in history is as closely tied to the world of leadership than the man universally known as Coach K. Duke’s Fuqua School of Business has a Center on Leadership and Ethics named after him. He does speaking gigs for corporations that surely by now run $100,000 a pop. He has written five books on leadership, hosts a radio show on the topic, and has corporate executives the world over who want to be just like him. (Literally: In a 2006 profile in the New York Times, former Bear Stearns president Alan Schwartz told writer Michael Sokolove: “I think executives like me aspire to be his peer, and I don't say that tongue in cheek.”) For years now, Coach K has been more than a basketball coach. He’s a bona fide leadership guru.

As a result, you might think we’ve heard everything from Coach K there is to say about leading people and teams. But in the most recent issue of the journal Academy of Management Learning and Education, Coach K talks about his leadership approach with Sim Sitkin, a Duke professor and the faculty director of the leadership center that bears Krzyzewski’s name. The interview is insightful, thought-provoking, and instructive for leading teams in any field. 

It feels like dangerous business these days to hold college coaches up on too high a pedestal. So I’d be remiss not to mention Krzyzewski’s tendency to berate players and refs and the legions of hoops fans who love to hate Coach K and his clean-cut “Dukies.” (I should also disclose that while I have no interest in following college basketball, my husband is employed by the university.) But someone who, year in and year out, somehow continues to produce an academically minded team of players that remains largely incident-free while still winning with ease—he hasn’t had a losing season since 1983—should be worth a listen. Here, a few of the best excerpts from the Sitkin interview:

• Adjust your strategy to your team. Krzyzewski recognizes what is far too frequently ignored in organizations that force people to conform to certain molds, work on fixing people’s weaknesses rather than focusing on their strengths, and expect a strategy to work even if it doesn’t leverage the best in its people. A hallmark of Krzyzewski’s approach is that he shifts his system each year to his players, rather than shoe-horning his players into his systems. When neither of his two recent co-captains, Kyle Singler and Nolan Smith, were very good at confronting other players, for example, Krzyzewski didn’t force the issue. “As a staff, we had to do more confrontation because the two guys we had, it didn’t fit their wheelhouse. I try to adjust my leadership based on who I have to help me lead the team.”

• Be your best player’s best friend. Krzyzewski is cautious about the role stars play on teams. “It is true that your best player can lead you to the Promised Land, but your most talented player can also lead you to the junk pile.” Their outsized influence on the team means that even if they’re good, their character still matters more. But once leaders settle on a talented player they’re going to back, they have to really get behind them. “Being the best player is a lonely position. Even though you get accolades, no matter how good of a team you have, there is always some level of jealousy. …I want to make sure that I’m connected with that guy because in a tense moment he also might produce better knowing that he’s not out there alone.” 

When Krzyzewski was coaching the men’s Olympic basketball team, Krzyzewski says Los Angeles Lakers star Kobe Bryant told his youngest daughter, “‘Since I was in high school, nobody has tried to motivate me, they just pay me.’ But ‘your dad and his staff try to motivate us every day, and that’s so refreshing.’ Leadership is not just to let the star produce, but to be a friend of the star, to motivate the star. Your team is going to go a lot further if your stars push ahead, and everybody else has to work to catch up.”

• It’s the leader’s job to get rid of distractions. Krzyzewski calls meetings not just to work on offense or defense, but to ask his team members what’s bugging them. “You can lead better if everybody is not distracted,” he says. “Asking people how they feel or if there is something that is bothering them demonstrates your concern. It affirms that they are an important part of the team. And it also recognizes that they have eyes—that they can see things that you, the leader, may have missed or be blind to.”

• Don’t have rules, have standards. “When I [was the head coach at] West Point, we had a bunch of rules, all of which I didn’t agree with,” Krzyzewski tells Sitkin. “Usually when you’re ruled, you never agree with all the rules, you just abide by them. But if you have standards and if everyone contributes to the way you’re going to do things, you end up owning how you do things.” 

To wit, when he was coaching the Olympic team, Krzyzewski asked some of the biggest stars in basketball, from LeBron James to Jason Kidd, to say what they felt the standards would be for their team. “Each of those guys put their hand up; they took ownership. It was no longer just their talent; now it was also the things they said,” Krzyzewski recalls. “I really felt it bonded us because it wasn’t just me putting on them something that I believed in. It was me asking them, ‘What do you guys believe in?’ ”

5 Critical Mental Models to Add to Your Cognitive Repertoire


There is a philosophical school of thought called rationalism.

Rationalists adhere to the notion that reason is the chief source and test of knowledge. For reason is a powerful tool that can allow the individual to investigate the world and interpret it in a rational way.

However, reason and the way it is fostered remains a somewhat ill-defined concept. A big part of rationalism suggests that humans can rely on sensory experience and intuition to form assumptions and views about various phenomena.

Rationalists postulate that the human mind is not a tabula rasa (blank state), but rather already employed with some innate rationality that allows us to operate in an efficacious way.

I find this idea quite plausible and what it tries to communicate quite beguiling.

Our ability to intuitively choose the most pertinent course of action seems to be the most imperative item in our cognitive toolbox and one that we should pay special attention to.

When I first encountered the rationalist ideology, I couldn’t help but associate it with a contemporary framework that is very prevalent in the personal development community: The theory of mental models.

The origin of the term mental model is unknown but people speculate that it was first coined by psychologist Kenneth Craik in his 1943 book “The Nature of Explanation.”

However, it wasn’t until notorious investor Charlie Munger helped it gain steam when he elaborated on the significance of mental models in his 1994 speech to the U of South California Business School, titled “A Lesson on Elementary, Worldly Wisdom As It Relates To Investment Management & Business.”

In it, he attempts to articulate how the art of worldly wisdom can work as an invaluable tool when it comes to stock picking and general investment strategies.

The way he explains worldly wisdom is as follows:

What is elementary, worldly wisdom? Well, the first rule is that you can’t really know anything if you just remember isolated facts and try and bang ’em back. If the facts don’t hang together on a latticework of theory, you don’t have them in a usable form. You’ve got to have models in your head. And you’ve got to array your experience — both vicarious and direct — on this latticework of models. You may have noticed students who just try to remember and pound back what is remembered. Well, they fail in school and in life. You’ve got to hang experience on a latticework of models in your head.

And then he goes on to define the idea of mental models:

What are the models? Well, the first rule is that you’ve got to have multiple models — because if you just have one or two that you’re using, the nature of human psychology is such that you’ll torture reality so that it fits your models, or at least you’ll think it does. You become the equivalent of a chiropractor who, of course, is the great boob in medicine. It’s like the old saying, “To the man with only a hammer, every problem looks like a nail.” And of course, that’s the way the chiropractor goes about practicing medicine. But that’s a perfectly disastrous way to think and a perfectly disastrous way to operate in the world. So you’ve got to have multiple models. And the models have to come from multiple disciplines — because all the wisdom of the world is not to be found in one little academic department. That’s why poetry professors, by and large, are so unwise in a worldly sense. They don’t have enough models in their heads. So you’ve got to have models across a fair array of disciplines.

In a nutshell, a mental model is a way to enhance your cognitive apparatus in order to make more intelligent and strategic decisions.

When we discuss mental models, an important point to consider is that mental models form something like a neural latticework. That is a mental construction that can allow ideas to interlace and merge in order to offer the best solution when complex problems emerge.

You can think of a mental model as a mind hack that utilizes memory and intuition in a very special and effective way.

The reason Charlie Munger pays so close attention to the idea of mental models and promotes it to the degree of evangelism is that it has served him well throughout his life.

Famous investors will often assert that they aren’t geniuses and that they don’t specialize in one discipline, but rather that they are great generalists.

A great generalist is a person capable of forming a canonical interpretation of reality by capitalizing on systemic and holistic thinking.

This is the kind of thinking that allows us to make sagacious decisions and investigate facts that can’t be seen with “the naked eye.”

This is the kind of thinking that can be honed with the study of mental models.

ENTER THE WORLD OF MENTAL MODELS

The world is an extremely complicated place. Trying to make sense of it, more often than not, leads to confusion and the acceptance of our own limitations.

That is not necessarily a bad thing.

Understanding your limitations can make you intellectually humble.

In that state, you are more open to alternative approaches and more prone to the adoption of more creative methodologies.

Charlie Munger famously said:

“And so just as a man working with a tool has to know its limitations, a man working with his cognitive apparatus has to know its limitations.”

Your biggest weapon is self-awareness and that includes understanding every constituent of your persona. Strengths and weaknesses. Especially weaknesses. Especially if you are young and your persona is still crude.

I know this feeling.

Ten years ago, when I was in my early 20s, my main concern was how to escape the incompetence associated with my being young and inexperienced.

Ten years later, I am here, writing this article, having moved from crudeness to refinement, and attempting to bequeath the worldly wisdom I managed to attain.

Mental models have played a huge part in that process. Their involvement in one’s mindset is invaluable and their gravity can’t be understated.

The mental models are many. Some are considered common knowledge and some quite sophisticated and specific. The vastness of the latticework they produce makes it intimidating for one to even decide to deal with them in the first place.

This article is an attempt from my side to make this process easier and offer a primer to the five mental models I consider most interesting but also most universal.

I hope that after grasping the concept and its main constituents, you will take the time and effort required to explore them even further and eventually internalize them.

The why model

There is this great book by British/America author Simon Sinek called “Start with Why.” Its premise is that leaders who want to inspire action need to make sure that their message is communicated in a precise and well-articulated manner.

As such, when they move forward, the fundamental element of their message should be the “why.”

In essence, the power of why lies in the fact that it can evoke a series of questions that will allow a person to bring more awareness to their paradigm and eventually reinforce their sense of inner purpose.

The why is the predecessor of justification. With the right justification, our reasoning becomes crystallized. We no longer operate in an abstract and aimless fashion. We are ready to take action.

The power of why is so potent and its applicability so universal, that it can eventually metamorphose into a mental model.

People have been using the power of why since the ancient times to inspire action taking and to energize crowds.

In fact, the “why model” is one of the most pertinent tools used in sales in order to enrapture potential customers. When customers understand their needs, they are more prone to eventually invest the money in solutions that can help them satisfy those needs.

But in order to reach that precious stage of understanding, a salesman needs to employ the why model.

By asking the right questions, and maneuvering through the psychological reasons that will ignite a sale, the why model acts as the vessel that will lead to the promise land.

Moreover, the why model is also a great tool when it comes to determining personal meaning. For instance, psychotherapists usually try to help people escape their inner struggles by attempting to raise awareness via the why model.

The client can enter the discovery plain, go back in time, face challenging events and associate them with current behavioral patterns.

This association gives rise to why and eventually the person can work towards the how.

While trying to explain the significance of the why method, Charlie Munger suggests:

“Just as you think better if you array knowledge on a bunch of models that are basically answers to the question, why, why, why, if you always tell people why, they’ll understand it better, they’ll consider it more important, and they’ll be more likely to comply. Even if they don’t understand your reason, they’ll be more likely to comply.”

Pavlovian Association

I am confident that most of you have encountered the name Pavlov and his dog more than once in your life. It is one of these terms that comes up in psychology related discussions and deep down you know you have no clue why it was brought up in the first place.

Ivan Petrovich Pavlov was a Russian psychologist known for his work on classical conditioning.

Classical conditioning is a buzzword that refers to the procedure during which a biological stimulus like food, when paired with a neutral stimulus like a bell can form a learning process. During this process, the subject, in Pavlov’s case a dog, when it makes the association, it manages to elicit the same response during the neutral stimulus, as it would during the biological stimulus.

Pavlov’s dog, when it encountered food, started to salivate. After the association took place, it started to salivate just by listening to the sound of the bell.

The significance of this discovery is monumental. Not just because it helped spawn more humane approaches to dog training, but also because we realized that it is an enormously powerful psychological force in the daily life of all of us.

Pavlovian Association is used consciously and unconsciously by various agents in the domain of marketing and general influence strategy. When Coca-Cola, for instance, decides that it wants to be associated with great events like the Olympics, and employ alluring images in their ads, you can’t help but associate Coca Cola with something beautiful and enjoyable.

When Trump decides to re-utilize the slogan “Make America Great Again,” he seeks to create an association with past glories and through insidious romanticism to evoke feelings of nostalgia for the good old days.

The power of Pavlovian Association lies in this insidious effect. Most of the work is done at a subconscious level and our attempt to escape it is usually fruitless.

I consider Pavlovian Association a great mental model for both self-awareness and influence purposes.

Making sense of when we act or react based on mere association is a great way to fathom secluded aspects of our constitution.

Furthermore, making sense of when other people act or react based on mere association can work wonders in our effort to influence them.

Bias from over-influence by authority

I will discuss some of the most important biases in a separate article, but I wanted to include bias from over-influence by authority in this list because I consider it an imperative mental model.

Authority is a very interesting notion and its appeal has been prevalent in various forms throughout history. During the 20th century, however, because of different events that convulsed the foundations of humankind, the idea of authority has been approached by many angles.

The atrocities that took place in Nazi Germany and Communist Russia, helped people realize in a way that authoritarian regimes are not the best choice for any state or social group.

Postmodernist philosophers anatomized the idea of authority and concluded that every human relationship is a power game and a struggle to assert authority over others.

Michel Foucault focused most of his work on power and authority.

In my opinion, our overall approach towards authority can never be fully functional. However, the eminent rise in awareness around the topic does portend a tidal shift towards its proper evaluation.

Bias from over-influence by authority is fostered from a young age and as long as the individual pledges allegiance to authoritarian figures, the bias will remain. Authority creates security, but this security is nothing more than a substitute of emotional attachment, which is predicated on the inability of the individual to cultivate self-ownership.

Bias by authority is not necessarily a bad thing, but it clearly can instigate malevolent events if individuals don’t recognize its effect on their decision-making.

As a contrarian, I am not here to suggest only politically correct approaches to daunting issues. I understand that concepts like authority constitute a gray area in our mental repertoire. Most probably we will never be able to escape its omnipresence.

This is the reason I present it as a mental model. Becoming aware of its ubiquitous nature can offer a way out of it, but also a way into it whenever the circumstance demands it.

Entropy

Let’s just address the elephant in the room before we discuss more about entropy. Entropy is a term thrown around by people and the truth is that nobody really understands its precise meaning. That is because entropy can be used in various disciplines and for various reasons.

There is entropy in thermodynamics, entropy in information theory, entropy in cosmology and entropy in statistical mechanics. The word entropy (from Greek entropia “a turning toward”) was invented by German Physicist Rudolf Clausius in 1865 in his attempt to measure the level of disorder within a system. Clausius was referring to a thermodynamic system, but since then the word has been popularized in order to explain the change in randomness in any system.

Essentially, when entropy is high, randomness is high within a system and vice versa. In colloquial language, when people discuss entropy, they generally attempt to paint a picture of our chaotic world.

The realm of cosmos as it is interpreted by the human mind is a mish mash of information that needs to be processed. The more complexity we bring to the table, especially with the evolution of technology, the more we increase entropy.

Our attempt to control this situation on a macro level is frivolous. Entropy will keep increasing over time and our ability to deal with this increase becomes a bizarre and far-fetched dream.

The Stoics have observed this phenomenon hundreds of years ago and their philosophy was proposed as a strong antidote to the conundrums that it entails.

Focusing on things you can control and ignoring the rest is the most compelling argument in our attempt to control entropy, at least on a micro level.

Steven Pinker has famously said:

“The ultimate purpose of life, mind, and human striving: to deploy energy and information to fight back the tide of entropy and carve out refuges of beneficial order.”

This mental model becomes more and more vital as we age and we realize that our survival and flourishing is located on the nexus between discipline, conscientiousness, and planning.

Dr. Jordan Peterson keeps propagating the “clean up your room” assertion because this seemingly insignificant habit can yield tremendous results in our struggle to even slightly affect the effect of entropy in our life.

A suggested “entropian” mindset follows a sequence like this one:

Embrace entropy as a mental model. Clean up your room. Clean up your house. Adopt orderly habits. Offer to your community. Become a more conscious citizen.

Inversion

The choice of the last mental model constituted a bit of a challenge for me. There are a plethora of mental models that could be included here, but I wanted to be as strategic and as practical as possible.

I decided to go with inversion for two reasons:

  1. Thinking backwards is oftentimes more helpful in deconstructing a problem than thinking forwards.

  2. Pondering the ultimate consequences of a specific course of action can eventually make you more grounded and calm.

Let’s try and dissect the essence of these two posits.

1. Thinking backwards is oftentimes more helpful in deconstructing a problem than thinking forwards.

The simplest way to understand this sentence is to think that, usually, instead of aiming towards abstract happiness, it is better to ensure that we will minimize misery.

Example: You have a small business or a lean startup and you want to increase your revenue by 50% within the second year of operation. You plan and make projections and try to apply an aggressive strategy to meet your goal. New entrepreneurs, because they get carried away by their ambition and unrealistic expectations of their idea, frequently miss their goals and end up hopeless and frustrated.

What you could do instead is to focus on small actions that can ensure that you won’t get bankrupt. These actions add a level of security to your plan and help you capitalize on this security in order to gradually make bolder decisions.

2. Pondering the ultimate consequences of a specific course of action can eventually make you more grounded and calm.

I mentioned in my anti-motivation manifesto that what I admire the most about Elon Musk is his pragmatism. Most people get star-struck by his boldness and audacity, but few really recognize that the substrate that fosters boldness and audacity is pragmatism.

When you accept the chances of your success, even if those chances are 10%, you position yourself in a more grounded and serene plane.

Subsequently, when you try to carefully identify the parameters that may increase the chances of success and reduce the chances of failure, your ability to deal with them becomes more confident.

I oftentimes get very stressed because I overestimate my capacity to deal with complexity and multitasking. I soothe myself with meditation and by reminding myself that the worst thing that will happen is to end my endeavor and start a new one.

IN CLOSING

I hope that this article worked as a great primer to mental models and what they represent. There are many more mental models to be covered and discovered and I seriously hold the belief that an evolved mind needs to familiarize himself with as many as possible.

Creating a Decision Journal - Farnam Street


Decision journals are an easy way to improve your ability to make decisions over time.

In most organizations today, your product is decisions. By and large, your success will be the sum of the decisions you make over your career. The problem is it’s not easy to get better at making decisions.

Bosses would be the easy solution to helping you improve. After all, they have the best view of the problem and you. They should be able to point out strengths and weaknesses in your decision process as well as your judgment. All of this is known at the time you made the decision. This is hard and subjective and requires people doing a lot of thinking. So bosses tend to default to resulting, a process by which the outcome of the decision is attached to the process used to make that decision. Under resulting good outcomes are the product of good decisions and bad outcomes are the product of bad decisions. The problem isn’t that people don’t want to get better at decisions, it’s the system that’s preventing them from doing so.

Even if we can’t get our boss to help us make better decisions we can take things into our own hands. The way to test the quality of your decisions is to test the process by which you make them. Daniel Kahneman, Nobel Prize winner and dean of biases, argues that using a decision journal is the best solution. Kahneman said:

Go down to a local drugstore and buy a very cheap notebook and start keeping track of your decisions. And the specific idea is whenever you’re making a consequential decision, something going in or out of the portfolio, just take a moment to think, write down what you expect to happen, why you expect it to happen and then actually, and this is optional, but probably a great idea, is write down how you feel about the situation, both physically and even emotionally. Just, how do you feel? I feel tired. I feel good, or this stock is really draining me. Whatever you think.

The key to doing this is that it prevents something called hindsight bias, which is no matter what happens in the world, we tend to look back on our decision-making process, and we tilt it in a way that looks more favorable to us, right? So we have a bias to explain what has happened.

A decision journal helps you collect accurate and honest feedback on what you were thinking at the time you made the decision. This feedback helps you see when you were stupid and lucky as well as when you were smart an unlucky. Finally, you can get the feedback you need to make better decisions.

The key to understanding the limits to our knowledge (see circle of competence) is to check the results of our decisions against what we thought was going to happen and why we thought it was going to happen. That feedback loop is incredibly powerful because our minds won’t provide it by themselves.

I’ll give you the spoiler right now. We don’t know as much as we think we know. We’re fooled into thinking that we understand something when we don’t and we have no means to correct ourselves.

Our minds revise history to preserve our view of ourselves. The story that we tell ourselves conflates the cause and effect of a decision we made and the actual outcome. The best cure for this revising is the decision journal.

Decision Journals

You can think of a decision journal as quality control — something like what we’d find in a manufacturing plant or a restaurant. Conceptually, using the journal is pretty easy, but implementing and maintaining it requires some discipline and humility.

In an interview I did with Michael Mauboussin, he offered some great advice:

The idea is whenever you are making a consequential decision, write down what you decided, why you decided as you did, what you expect to happen, and if you’re so inclined, how you feel mentally and physically.

The act of writing in itself helps you. Carol Loomis once said:

Writing itself makes you realize where there are holes in things. I’m never sure what I think until I see what I write. And so I believe that, even though you’re an optimist, the analysis part of you kicks in when you sit down [to write] … You think, “Oh, that can’t be right.” And you have to go back, and you have to rethink it all.

A Decision Journal Template

The key question is what information to include in your decision journal. Here’s the template we use at FS.

You can find the template below, however, the Decision Journals are so popular, we’ve created the FS Decision Journal that you can order here.

Click for PDF

Whenever you’re making a consequential decision, either individually or as part of a group, you take a moment and write down:

  1. The situation or context

  2. The problem statement or frame

  3. The variables that govern the situation

  4. The complications or complexity as you see it

  5. Alternatives that were seriously considered and why they were not chosen (think: the work required to have an opinion)

  6. A paragraph explaining the range of outcomes

  7. A paragraph explaining what you expect to happen and the reasoning and actual probabilities you assign to each projected outcome (The degree of confidence matters, a lot.)

  8. The time of day you’re making the decision and how you feel physically and mentally (If you’re tired, for example, write it down.)

You have to make this part your own. I’ve seen others include:

  • What’s the primary thesis

  • What is the expected outcome(s)

  • What are the second and third order consequences

  • What is the worst-case scenario and why that’s ok

  • What is the potential upside beyond core thesis

  • What emotions am I experiencing

  • What is the opportunity cost (by doing this what am I not doing)

  • What unique advantages or insights do I have in this situation

  • Who is the best person to make this decision

  • What does this look like in 5 weeks, 5 months, 5 years?

An Example of a Real Decision

Perhaps an example will help illustrate. Here’s a real decision that I made using the FS decision journal template.

Tips on Using the Journal

Things are complicated; I get it. Here are some tips to keep in mind as you implement your decision journal.

Journals can be tailored to the situation and context. Specific decisions might include trade-offs, second-order effects, weighting criteria, or other relevant factors. These examples are only to get you started.

Don’t spend too much time on the brief and obvious insights. Often these first thoughts represent the thinking of someone else and not our own thinking.

Any decision you’re journaling is inherently complex and may involve non-linear systems. In such a world, small effects can cause disproportionate responses whereas bigger ones might have no impact. Remember that causality is complex, especially in complex domains.

There are two common ways people wiggle out of their own decisions: hindsight bias and jargon.

I know we live in an age of computers, but you simply must do this journaling by hand because that will help reduce the odds of hindsight bias. It’s easy to look at a printout and say, “I didn’t see it that way.” It’s a lot harder to look at your own writing and say the same thing.

Another thing to avoid is vague and ambiguous wording. If you’re talking in abstractions and fog, you’re not ready to make a decision, and you’ll find it easy to change the definitions to suit new information. This is where writing down the probabilities as you see them comes into play.

***

Your decision journal should be reviewed on a regular basis—every six months or so. The review is an important part of the process. This is where you can get better. Realizing where you make mistakes, how you make them, what types of decisions you’re bad at, etc., will help you make better decisions if you’re rational enough. This is also where a coach can help. If you share your journal with someone, they can review it with you and help identify areas for improvement.

And keep in mind that it’s not all about outcomes. You might have made the right decision (which, in our sense, means used a good process) and still had a bad outcome. We call that a bad break.

Odds are you’re going to discover two things right away. First, you’re right a lot of the time. Second, it’s often for the wrong reasons. This discovery can be somewhat humbling. It’s also how we learn.

Also if you want to order an actual journal, go here.

First Principles: The Building Blocks of True Knowledge - Farnam Street


First-principles thinking is one of the best ways to reverse-engineer complicated problems and unleash creative possibility. Sometimes called “reasoning from first principles,” the idea is to break down complicated problems into basic elements and then reassemble them from the ground up. It’s one of the best ways to learn to think for yourself, unlock your creative potential, and move from linear to non-linear results.

This approach was used by the philosopher Aristotle and is used now by Elon Musk and Charlie Munger. It allows them to cut through the fog of shoddy reasoning and inadequate analogies to see opportunities that others miss.

“I don’t know what’s the matter with people: they don’t learn by understanding; they learn by some other way—by rote or something. Their knowledge is so fragile!”

— Richard Feynman

The Basics

A first principle is a foundational proposition or assumption that stands alone. We cannot deduce first principles from any other proposition or assumption.

Aristotle, writing[1] on first principles, said:

In every systematic inquiry (methodos) where there are first principles, or causes, or elements, knowledge and science result from acquiring knowledge of these; for we think we know something just in case we acquire knowledge of the primary causes, the primary first principles, all the way to the elements.

Later he connected the idea to knowledge, defining first principles as “the first basis from which a thing is known.”[2]

The search for first principles is not unique to philosophy. All great thinkers do it.

Reasoning by first principles removes the impurity of assumptions and conventions. What remains is the essentials. It’s one of the best mental models you can use to improve your thinking because the essentials allow you to see where reasoning by analogy might lead you astray.

The Coach and the Play Stealer

My friend Mike Lombardi (a former NFL executive) and I were having dinner in L.A. one night, and he said, “Not everyone that’s a coach is really a coach. Some of them are just play stealers.”

Every play we see in the NFL was at some point created by someone who thought, “What would happen if the players did this?” and went out and tested the idea. Since then, thousands, if not millions, of plays have been created. That’s part of what coaches do. They assess what’s physically possible, along with the weaknesses of the other teams and the capabilities of their own players, and create plays that are designed to give their teams an advantage.

The coach reasons from first principles. The rules of football are the first principles: they govern what you can and can’t do. Everything is possible as long as it’s not against the rules.

The play stealer works off what’s already been done. Sure, maybe he adds a tweak here or there, but by and large he’s just copying something that someone else created.

While both the coach and the play stealer start from something that already exists, they generally have different results. These two people look the same to most of us on the sidelines or watching the game on the TV. Indeed, they look the same most of the time, but when something goes wrong, the difference shows. Both the coach and the play stealer call successful plays and unsuccessful plays. Only the coach, however, can determine why a play was successful or unsuccessful and figure out how to adjust it. The coach, unlike the play stealer, understands what the play was designed to accomplish and where it went wrong, so he can easily course-correct. The play stealer has no idea what’s going on. He doesn’t understand the difference between something that didn’t work and something that played into the other team’s strengths.

Musk would identify the play stealer as the person who reasons by analogy, and the coach as someone who reasons by first principles. When you run a team, you want a coach in charge and not a play stealer. (If you’re a sports fan, you need only look at the difference between the Cleveland Browns and the New England Patriots.)

We’re all somewhere on the spectrum between coach and play stealer. We reason by first principles, by analogy, or a blend of the two.

Another way to think about this distinction comes from another friend, Tim Urban. He says[3] it’s like the difference between the cook and the chef. While these terms are often used interchangeably, there is an important nuance. The chef is a trailblazer, the person who invents recipes. He knows the raw ingredients and how to combine them. The cook, who reasons by analogy, uses a recipe. He creates something, perhaps with slight variations, that’s already been created.

The difference between reasoning by first principles and reasoning by analogy is like the difference between being a chef and being a cook. If the cook lost the recipe, he’d be screwed. The chef, on the other hand, understands the flavor profiles and combinations at such a fundamental level that he doesn’t even use a recipe. He has real knowledge as opposed to know-how.

Authority

So much of what we believe is based on some authority figure telling us that something is true. As children, we learn to stop questioning when we’re told “Because I said so.” (More on this later.) As adults, we learn to stop questioning when people say “Because that’s how it works.” The implicit message is “understanding be damned — shut up and stop bothering me.” It’s not intentional or personal. OK, sometimes it’s personal, but most of the time, it’s not.

If you outright reject dogma, you often become a problem: a student who is always pestering the teacher. A kid who is always asking questions and never allowing you to cook dinner in peace. An employee who is always slowing things down by asking why.

When you can’t change your mind, though, you die. Sears was once thought indestructible before Wal-Mart took over. Sears failed to see the world change. Adapting to change is an incredibly hard thing to do when it comes into conflict with the very thing that caused so much success. As Upton Sinclair aptly pointed out, “It is difficult to get a man to understand something, when his salary depends on his not understanding it.” Wal-Mart failed to see the world change and is now under assault from Amazon.

If we never learn to take something apart, test the assumptions, and reconstruct it, we end up trapped in what other people tell us — trapped in the way things have always been done. When the environment changes, we just continue as if things were the same.

First-principles reasoning cuts through dogma and removes the blinders. We can see the world as it is and see what is possible.

When it comes down to it, everything that is not a law of nature is just a shared belief. Money is a shared belief. So is a border. So are bitcoins. The list goes on.

Some of us are naturally skeptical of what we’re told. Maybe it doesn’t match up to our experiences. Maybe it’s something that used to be true but isn’t true anymore. And maybe we just think very differently about something.

“To understand is to know what to do.”

— Wittgenstein

Techniques for Establishing First Principles

There are many ways to establish first principles. Let’s take a look at a few of them.

Socratic Questioning

Socratic questioning can be used to establish first principles through stringent analysis. This a disciplined questioning process, used to establish truths, reveal underlying assumptions, and separate knowledge from ignorance. The key distinction between Socratic questioning and normal discussions is that the former seeks to draw out first principles in a systematic manner. Socratic questioning generally follows this process:

  1. Clarifying your thinking and explaining the origins of your ideas (Why do I think this? What exactly do I think?)

  2. Challenging assumptions (How do I know this is true? What if I thought the opposite?)

  3. Looking for evidence (How can I back this up? What are the sources?)

  4. Considering alternative perspectives (What might others think? How do I know I am correct?)

  5. Examining consequences and implications (What if I am wrong? What are the consequences if I am?)

  6. Questioning the original questions (Why did I think that? Was I correct? What conclusions can I draw from the reasoning process?)

This process stops you from relying on your gut and limits strong emotional responses. This process helps you build something that lasts.

“Because I Said So” or “The Five Whys”

Children instinctively think in first principles. Just like us, they want to understand what’s happening in the world. To do so, they intuitively break through the fog with a game some parents have come to hate.

“Why?”

“Why?”

“Why?”

Here’s an example that has played out numerous times at my house:

“It’s time to brush our teeth and get ready for bed.”

“Why?”

“Because we need to take care of our bodies, and that means we need sleep.”

“Why do we need sleep?”

“Because we’d die if we never slept.”

“Why would that make us die?”

“I don’t know; let’s go look it up.”

Kids are just trying to understand why adults are saying something or why they want them to do something.

The first time your kid plays this game, it’s cute, but for most teachers and parents, it eventually becomes annoying. Then the answer becomes what my mom used to tell me: “Because I said so!” (Love you, Mom.)

Of course, I’m not always that patient with the kids. For example, I get testy when we’re late for school, or we’ve been travelling for 12 hours, or I’m trying to fit too much into the time we have. Still, I try never to say “Because I said so.”

People hate the “because I said so” response for two reasons, both of which play out in the corporate world as well. The first reason we hate the game is that we feel like it slows us down. We know what we want to accomplish, and that response creates unnecessary drag. The second reason we hate this game is that after one or two questions, we are often lost. We actually don’t know why. Confronted with our own ignorance, we resort to self-defense.

I remember being in meetings and asking people why we were doing something this way or why they thought something was true. At first, there was a mild tolerance for this approach. After three “whys,” though, you often find yourself on the other end of some version of “we can take this offline.”

Can you imagine how that would play out with Elon Musk? Richard FeynmanCharlie Munger? Musk would build a billion-dollar business to prove you wrong, Feynman would think you’re an idiot, and Munger would profit based on your inability to think through a problem.

“Science is a way of thinking much more than it is a body of knowledge.”

— Carl Sagan

Examples of First Principles in Action

So we can better understand how first-principles reasoning works, let’s look at four examples.

Elon Musk and SpaceX

Perhaps no one embodies first-principles thinking more than Elon Musk. He is one of the most audacious entrepreneurs the world has ever seen. My kids (grades 3 and 2) refer to him as a real-life Tony Stark, thereby conveniently providing a good time for me to remind them that by fourth grade, Musk was reading the Encyclopedia Britannica and not Pokemon.

What’s most interesting about Musk is not what he thinks but how he thinks:

I think people’s thinking process is too bound by convention or analogy to prior experiences. It’s rare that people try to think of something on a first principles basis. They’ll say, “We’ll do that because it’s always been done that way.” Or they’ll not do it because “Well, nobody’s ever done that, so it must not be good. But that’s just a ridiculous way to think. You have to build up the reasoning from the ground up—“from the first principles” is the phrase that’s used in physics. You look at the fundamentals and construct your reasoning from that, and then you see if you have a conclusion that works or doesn’t work, and it may or may not be different from what people have done in the past.[4]

His approach to understanding reality is to start with what is true — not with his intuition. The problem is that we don’t know as much as we think we do, so our intuition isn’t very good. We trick ourselves into thinking we know what’s possible and what’s not. The way Musk thinks is much different.

Musk starts out with something he wants to achieve, like building a rocket. Then he starts with the first principles of the problem. Running through how Musk would think, Larry Page said in an

interview, “What are the physics of it? How much time will it take? How much will it cost? How much cheaper can I make it? There’s this level of engineering and physics that you need to make judgments about what’s possible and interesting. Elon is unusual in that he knows that, and he also knows business and organization and leadership and governmental issues.”[5]

Rockets are absurdly expensive, which is a problem because Musk wants to send people to Mars. And to send people to Mars, you need cheaper rockets. So he asked himself, “What is a rocket made of? Aerospace-grade aluminum alloys, plus some titanium, copper, and carbon fiber. And … what is the value of those materials on the commodity market? It turned out that the materials cost of a rocket was around two percent of the typical price.”[6]

Why, then, is it so expensive to get a rocket into space? Musk, a notorious self-learner with degrees in both economics and physics, literally taught himself rocket science. He figured that the only reason getting a rocket into space is so expensive is that people are stuck in a mindset that doesn’t hold up to first principles. With that, Musk decided to create SpaceX and see if he could build rockets himself from the ground up.

In an interview with Kevin Rose, Musk summarized his approach:

I think it’s important to reason from first principles rather than by analogy. So the normal way we conduct our lives is, we reason by analogy. We are doing this because it’s like something else that was done, or it is like what other people are doing… with slight iterations on a theme. And it’s … mentally easier to reason by analogy rather than from first principles. First principles is kind of a physics way of looking at the world, and what that really means is, you … boil things down to the most fundamental truths and say, “okay, what are we sure is true?” … and then reason up from there. That takes a lot more mental energy.[7]

Musk then gave an example of how Space X uses first principles to innovate at low prices:

Somebody could say — and in fact people do — that battery packs are really expensive and that’s just the way they will always be because that’s the way they have been in the past. … Well, no, that’s pretty dumb… Because if you applied that reasoning to anything new, then you wouldn’t be able to ever get to that new thing…. you can’t say, … “oh, nobody wants a car because horses are great, and we’re used to them and they can eat grass and there’s lots of grass all over the place and … there’s no gasoline that people can buy….”

He then gives a fascinating example about battery packs:

… they would say, “historically, it costs $600 per kilowatt-hour. And so it’s not going to be much better than that in the future. … So the first principles would be, … what are the material constituents of the batteries? What is the spot market value of the material constituents? … It’s got cobalt, nickel, aluminum, carbon, and some polymers for separation, and a steel can. So break that down on a material basis; if we bought that on a London Metal Exchange, what would each of these things cost? Oh, jeez, it’s … $80 per kilowatt-hour. So, clearly, you just need to think of clever ways to take those materials and combine them into the shape of a battery cell, and you can have batteries that are much, much cheaper than anyone realizes.

BuzzFeed

After studying the psychology of virality, Jonah Peretti founded BuzzFeed in 2006. The site quickly grew to be one of the most popular on the internet, with hundreds of employees and substantial revenue.

Peretti figured out early on the first principle of a successful website: wide distribution. Rather than publishing articles people should read, BuzzFeed focuses on publishing those that people want to read. This means aiming to garner maximum social shares to put distribution in the hands of readers.

Peretti recognized the first principles of online popularity and used them to take a new approach to journalism. He also ignored SEO, saying, “Instead of making content robots like, it was more satisfying to make content humans want to share.”[8] Unfortunately for us, we share a lot of cat videos.

A common aphorism in the field of viral marketing is, “content might be king, but distribution is queen, and she wears the pants” (or “and she has the dragons”; pick your metaphor). BuzzFeed’s distribution-based approach is based on obsessive measurement, using A/B testing and analytics.

Jon Steinberg, president of BuzzFeed, explains the first principles of virality:

Keep it short. Ensure [that] the story has a human aspect. Give people the chance to engage. And let them react. People mustn’t feel awkward sharing it. It must feel authentic. Images and lists work. The headline must be persuasive and direct.

Derek Sivers and CD Baby

When Sivers founded his company CD Baby, he reduced the concept down to first principles. Sivers asked, What does a successful business need? His answer was happy customers.

Instead of focusing on garnering investors or having large offices, fancy systems, or huge numbers of staff, Sivers focused on making each of his customers happy. An example of this is his famous order confirmation email, part of which reads:

Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow. A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box money can buy.

By ignoring unnecessary details that cause many businesses to expend large amounts of money and time, Sivers was able to rapidly grow the company to $4 million in monthly revenue. In Anything You Want, Sivers wrote:

Having no funding was a huge advantage for me.
A year after I started CD Baby, the dot-com boom happened. Anyone with a little hot air and a vague plan was given millions of dollars by investors. It was ridiculous. …
Even years later, the desks were just planks of wood on cinder blocks from the hardware store. I made the office computers myself from parts. My well-funded friends would spend $100,000 to buy something I made myself for $1,000. They did it saying, “We need the very best,” but it didn’t improve anything for their customers. …
It’s counterintuitive, but the way to grow your business is to focus entirely on your existing customers. Just thrill them, and they’ll tell everyone.

To survive as a business, you need to treat your customers well. And yet so few of us master this principle.

Employing First Principles in Your Daily Life

Most of us have no problem thinking about what we want to achieve in life, at least when we’re young. We’re full of big dreams, big ideas, and boundless energy. The problem is that we let others tell us what’s possible, not only when it comes to our dreams but also when it comes to how we go after them. And when we let other people tell us what’s possible or what the best way to do something is, we outsource our thinking to someone else.

The real power of first-principles thinking is moving away from incremental improvement and into possibility. Letting others think for us means that we’re using their analogies, their conventions, and their possibilities. It means we’ve inherited a world that conforms to what they think. This is incremental thinking.

When we take what already exists and improve on it, we are in the shadow of others. It’s only when we step back, ask ourselves what’s possible, and cut through the flawed analogies that we see what is possible. Analogies are beneficial; they make complex problems easier to communicate and increase understanding. Using them, however, is not without a cost. They limit our beliefs about what’s possible and allow people to argue without ever exposing our (faulty) thinking. Analogies move us to see the problem in the same way that someone else sees the problem.

The gulf between what people currently see because their thinking is framed by someone else and what is physically possible is filled by the people who use first principles to think through problems.

First-principles thinking clears the clutter of what we’ve told ourselves and allows us to rebuild from the ground up. Sure, it’s a lot of work, but that’s why so few people are willing to do it. It’s also why the rewards for filling the chasm between possible and incremental improvement tend to be non-linear.

Let’s take a look at a few of the limiting beliefs that we tell ourselves.

“I don’t have a good memory.” [10]
People have far better memories than they think they do. Saying you don’t have a good memory is just a convenient excuse to let you forget. Taking a first-principles approach means asking how much information we can physically store in our minds. The answer is “a lot more than you think.” Now that we know it’s possible to put more into our brains, we can reframe the problem into finding the most optimal way to store information in our brains.

“There is too much information out there.”
A lot of professional investors read Farnam Street. When I meet these people and ask how they consume information, they usually fall into one of two categories. The differences between the two apply to all of us. The first type of investor says there is too much information to consume. They spend their days reading every press release, article, and blogger commenting on a position they hold. They wonder what they are missing. The second type of investor realizes that reading everything is unsustainable and stressful and makes them prone to overvaluing information they’ve spent a great amount of time consuming. These investors, instead, seek to understand the variables that will affect their investments. While there might be hundreds, there are usually three to five variables that will really move the needle. The investors don’t have to read everything; they just pay attention to these variables.

“All the good ideas are taken.”
A common way that people limit what’s possible is to tell themselves that all the good ideas are taken. Yet, people have been saying this for hundreds of years — literally — and companies keep starting and competing with different ideas, variations, and strategies.

“We need to move first.”
I’ve heard this in boardrooms for years. The answer isn’t as black and white as this statement. The iPhone wasn’t first, it was better. Microsoft wasn’t the first to sell operating systems; it just had a better business model. There is a lot of evidence showing that first movers in business are more likely to fail than latecomers. Yet this myth about the need to move first continues to exist.

Sometimes the early bird gets the worm and sometimes the first mouse gets killed. You have to break each situation down into its component parts and see what’s possible. That is the work of first-principles thinking.

“I can’t do that; it’s never been done before.”
People like Elon Musk are constantly doing things that have never been done before. This type of thinking is analogous to looking back at history and building, say, floodwalls, based on the worst flood that has happened before. A better bet is to look at what could happen and plan for that.

“As to methods, there may be a million and then some, but principles are few. The man who grasps principles can successfully select his own methods. The man who tries methods, ignoring principles, is sure to have trouble.”

— Harrington Emerson

Conclusion

The thoughts of others imprison us if we’re not thinking for ourselves.

Reasoning from first principles allows us to step outside of history and conventional wisdom and see what is possible. When you really understand the principles at work, you can decide if the existing methods make sense. Often they don’t.

Reasoning by first principles is useful when you are (1) doing something for the first time, (2) dealing with complexity, and (3) trying to understand a situation that you’re having problems with. In all of these areas, your thinking gets better when you stop making assumptions and you stop letting others frame the problem for you.

Analogies can’t replace understanding. While it’s easier on your brain to reason by analogy, you’re more likely to come up with better answers when you reason by first principles. This is what makes it one of the best sources of creative thinking. Thinking in first principles allows you to adapt to a changing environment, deal with reality, and seize opportunities that others can’t see.

Many people mistakenly believe that creativity is something that only some of us are born with, and either we have it or we don’t. Fortunately, there seems to be ample evidence that this isn’t true.[11]We’re all born rather creative, but during our formative years, it can be beaten out of us by busy parents and teachers. As adults, we rely on convention and what we’re told because that’s easier than breaking things down into first principles and thinking for ourselves. Thinking through first principles is a way of taking off the blinders. Most things suddenly seem more possible.

“I think most people can learn a lot more than they think they can,” says Musk. “They sell themselves short without trying. One bit of advice: it is important to view knowledge as sort of a semantic tree — make sure you understand the fundamental principles, i.e., the trunk and big branches, before you get into the leaves/details or there is nothing for them to hang on to.”

Death by PowerPoint: the slide that killed seven people - from Jamie at McDreeamie-Musings


We’ve all sat in those presentations. A speaker with a stream of slides full of text, monotonously reading them off as we read along. We’re so used to it we expect it. We accept it. We even consider it ‘learning’. As an educator I push against ‘death by PowerPoint’ and I'm fascinated with how we can improve the way we present and teach. The fact is we know that PowerPoint kills. Most often the only victims are our audience’s inspiration and interest. This, however, is the story of a PowerPoint slide that actually helped kill seven people.

January 16th 2003. NASA Mission STS-107 is underway. The Space Shuttle Columbia launches carrying its crew of seven to low orbit. Their objective was to study the effects of microgravity on the human body and on ants and spiders they had with them. Columbia had been the first Space Shuttle, first launched in 1981 and had been on 27 missions prior to this one. Whereas other shuttle crews had focused on work to the Hubble Space Telescope or to the International Space Station this mission was one of pure scientific research.

The launch proceeded as normal. The crew settled into their mission. They would spend 16 days in orbit, completing 80 experiments. One day into their mission it was clear to those back on Earth that something had gone wrong.

As a matter of protocol NASA staff reviewed footage from an external camera mounted to the fuel tank. At eighty-two seconds into the launch a piece of spray on foam insulation (SOFI) fell from one of the ramps that attached the shuttle to its external fuel tank. As the crew rose at 28,968 kilometres per hour the piece of foam collided with one of the tiles on the outer edge of the shuttle’s left wing.

It was impossible to tell from Earth how much damage this foam, falling nine times faster than a fired bullet, would have caused when it collided with the wing. Foam falling during launch was nothing new. It had happened on four previous missions and was one of the reasons why the camera was there in the first place. But the tile the foam had struck was on the edge of the wing designed to protect the shuttle from the heat of Earth’s atmosphere during launch and re-entry. In space the shuttle was safe but NASA didn’t know how it would respond to re-entry. There were a number of options. The astronauts could perform a spacewalk and visually inspect the hull. NASA could launch another Space Shuttle to pick the crew up. Or they could risk re-entry.

NASA officials sat down with Boeing Corporation engineers who took them through three reports; a total of 28 slides. The salient point was whilst there was data showing that the tiles on the shuttle wing could tolerate being hit by the foam this was based on test conditions using foam more than 600 times smaller than that that had struck Columbia.

NASA managers listened to the engineers and their PowerPoint. The engineers felt they had communicated the potential risks. NASA felt the engineers didn’t know what would happen but that all data pointed to there not being enough damage to put the lives of the crew in danger. They rejected the other options and pushed ahead with Columbia re-entering Earth’s atmosphere as normal. Columbia was scheduled to land at 0916 (EST) on February 1st 2003. Just before 0900, 61,170 metres above Dallas at 18 times the speed of sound, temperature readings on the shuttle’s left wing were abnormally high and then were lost. Tyre pressures on the left side were soon lost as was communication with the crew. At 0912, as Columbia should have been approaching the runway, ground control heard reports from residents near Dallas that the shuttle had been seen disintegrating. Columbia was lost and with it her crew of seven. The oldest crew member was 48.

The shuttle programme was on lock down, grounded for two years as the investigation began. The cause of the accident became clear: a hole in a tile on the left wing caused by the foam let the wing dangerously overheat until the shuttle disintegrated.

The questions to answer included a very simple one: Why, given that the foam strike had occurred at a force massively out of test conditions had NASA proceeded with re-entry?

Edward Tufte, a Professor at Yale University and expert in communication reviewed the slideshow the Boeing engineers had given NASA, in particular the above slide. His findings were tragically profound.

Firstly, the slide had a misleadingly reassuring title claiming that test data pointed to the tile being able to withstand the foam strike. This was not the case but the presence of the title, centred in the largest font makes this seem the salient, summary point of this slide. This helped Boeing’s message be lost almost immediately.

Secondly, the slide contains four different bullet points with no explanation of what they mean. This means that interpretation is left up to the reader. Is number 1 the main bullet point? Do the bullet points become less important or more? It’s not helped that there’s a change in font sizes as well. In all with bullet points and indents six levels of hierarchy were created. This allowed NASA managers to imply a hierarchy of importance in their head: the writing lower down and in smaller font was ignored. Actually, this had been where the contradictory (and most important) information was placed.

Thirdly, there is a huge amount of text, more than 100 words or figures on one screen. Two words, ‘SOFI’ and ‘ramp’ both mean the same thing: the foam. Vague terms are used. Sufficient is used once, significant or significantly, five times with little or no quantifiable data. As a result this left a lot open to audience interpretation. How much is significant? Is it statistical significance you mean or something else?

Finally the single most important fact, that the foam strike had occurred at forces massively out of test conditions, is hidden at the very bottom. Twelve little words which the audience would have had to wade through more than 100 to get to. If they even managed to keep reading to that point. In the middle it does say that it is possible for the foam to damage the tile. This is in the smallest font, lost.

NASA’s subsequent report criticised technical aspects along with human factors. Their report mentioned an over-reliance on PowerPoint:

“The Board views the endemic use of PowerPoint briefing slides instead of technical papers as an illustration of the problematic methods of technical communication at NASA.”

Edward Tufte’s full report makes for fascinating reading. Since being released in 1987 PowerPoint has grown exponentially to the point where it is now estimated than thirty million PowerPoint presentations are made every day. Yet, PowerPoint is blamed by academics for killing critical thought. Amazon’s CEO Jeff Bezos has banned it from meetings. Typing text on a screen and reading it out loud does not count as teaching. An audience reading text off the screen does not count as learning. Imagine if the engineers had put up a slide with just: “foam strike more than 600 times bigger than test data.” Maybe NASA would have listened. Maybe they wouldn’t have attempted re-entry. Next time you’re asked to give a talk remember Columbia. Don’t just jump to your laptop and write out slides of text. Think about your message. Don’t let that message be lost amongst text. Death by PowerPoint is a real thing. Sometimes literally.

Thanks for reading - Jamie

The Munger Two Step - Farnam Street


A simple and lightweight approach to decision making that prevents us from being manipulated.

  1. Understand the forces at play.

  2. Understand how your subconscious might be leading you astray.

***

While most of us make decisions daily, few of us have an effective framework for thinking that protects us when making decisions. We’re going to explore Munger’s two-step process for making effective decisions and reducing human misjudgment.

In A Lesson on Elementary Worldly WisdomCharlie Munger offers a simple two-step filter for making effective decisions:

Personally, I’ve gotten so that I now use a kind of two-track analysis. First, what are the factors that really govern the interests involved, rationally considered? And second, what are the subconscious influences where the brain at a subconscious level is automatically doing these things-which by and large are useful, but which often misfunction.

One approach is rationality-the way you’d work out a bridge problem: by evaluating the real interests, the real probabilities and so forth. And the other is to evaluate the psychological factors that cause subconscious conclusions-many of which are wrong.

Let’s take a closer look.

1. The Forces at Play

The key to the first step is knowing what you know and what you don’t know. You need to understand your circle of competence. It’s just as important to know what you don’t know as it is to know what you do know.

If you know what you don’t know, you might still have to make a decision, but your approaches for making that decision will change. For example, if you’re forced to make a decision in an area that you know is well outside your circle of competence, one tool you can use is inversion.

While there are millions of factors that go into decisions there will always be a few variables and factors that will carry the bulk of the weight. If you’re operating within your circle of competence, it should be relatively easy to figure out the relevant variables and forces at play.

I can’t tell you the relevant variables. There is no magic formula. In order to make consistently good decisions, you need to develop a deep fluency in the area in which you are making decisions and you need to pull in the big ideas from multiple disciplines to make sure you’re exercising good judgment.

2. The Psychological Factors

There are many causes of human misjudgment, including over-confidence. These are the subtle ways that your mind might be leading you astray at a subconscious level. Your subconscious mind is larger than your conscious mind and yet we rarely pay attention to how we might be tricking ourselves. One way to mislead yourself, for instance, is to make decisions based on a small sample size and extrapolate the results to a larger population. Another way we fool ourselves is to remain committed to something we’ve said in the past. We might rely on an authority figure or default to what everyone else is doing. You get the idea.

Usually, when we have extreme success or failure there are four or five factors working in the same direction. The same goes for psychology. The more human misjudgment factors there are working against us, the more likely we are to make an ill-informed decision.

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Doing the Enough Thing: My Interview with Basecamp CEO and Co-founder Founder Jason Fried - Farnam Street


Basecamp CEO and co-founder Jason Fried gives us a peek behind the scenes of his company and discusses his philosophy on doing great work, making a positive difference, and learning to breathe in the fast paced culture of today’s workplace.

Listen and Learn with The Knowledge Project on iTunes | Stitcher | Spotify | Android | Google Play

The hustle and grind culture has taken over. The expectation of longer hours, increased workload, and doing it all faster has become the new standard. And while the bottom line might benefit in the short term, today’s guest suggests a better way.

Jason Fried (@jasonfried) is the CEO and co-founder of Basecamp, (formerly 37signals), host of the popular REWORK podcast, and the co-author of four books, Getting Real, REWORKRemote, and most recently, It Doesn’t Have to Be Crazy at Work. Jason’s books serve as a clarion call to entrepreneurs, business owners and employees everywhere that building something successful that you can be proud of and running yourself ragged do not have to go hand in hand.

In this discussion, we talk about how teams are given autonomy at Basecamp, Jason’s unconventional method of measuring success and failure, the real reason burnout happens in a workplace, and so much more.

Here are a few highlights from our conversation:

The reason why a lot of people are working those longer hours, is not because there’s 12 hours of work to do, it’s because they can’t find time within those 12 hours to actually get a few contiguous hours of time to actually do the work they need to do. So their work is spread across so many different things in so many different places in a given day, that they can’t piece it together in a relatively short period of time. So it’s spread out and that’s why people are working longer, it’s not that there’s more work to do.

I try to be quite ignorant actually about the trends in the industry and who’s doing what and competitors and what their products are doing. I find that the more I pay attention to that, the less free my mind is because you’re just colored by what everyone else is doing and then you don’t have as much space for your own thoughts.

It’s not just about the output and outcome, it’s about how did it feel as we went? Are people burned out? Do people hate each other now who liked each other six weeks ago? Did this make our company stronger or weaker? Did this improve personal relationships or damage personal relationships? It’s a more holistic outlook on how this thing turned out. You could technically end up with a great feature that customers love, but it could have completely destroyed morale internally. To me, that’s not a good outcome.

I just want to do the right thing and do the best work I can on balance. Not everyday is going to be that day, and not every decision I make is going to be the right one. I’m going to make mistakes and screw some stuff up. But on balance, I want to make sure that I’m trying to do the right thing as often as I possibly can, and making sure that I create an environment where other people who work here can do the best work of their careers.

In business, there was a time when we tried to set some goals, and we started doing things that weren’t us. We started advertising—we don’t advertise. We started buying ads on Facebook, to try to move the needle. And we felt like, “You know what, we don’t like Facebook. I don’t like their company. Why are we giving them money? So we can hit some number that we made up? Why, why, why again — we don’t have to do this.”

School is a means to certain ends, but it’s not the means to any end. I just don’t want to apply that kind of pressure. I think what’s more important perhaps is just like seeing things through, knowing why you’re doing what you’re doing, finding the things that you’re really interested in, and learning about those things. Building some self-awareness and knowing yourself, I think is maybe the most important lesson ultimately, which is of course a lifelong lesson because “yourself” changes over time.

As far as the expectation of immediate response — to me this is a cultural issue, like a broadly cultural issue, which is really unhealthy, which is this idea that because communication is speeding up faster and faster and faster, the expectation is that someone’s response should be faster and faster and faster.

We aim to do a good job. Because that’s the satisfaction of putting in a good day’s work, and then you line up a bunch of good days in a row and then you have something there. You’re excited about the work, and sometimes you think you’re really onto something and you’re motivated by that. But that’s all intrinsic motivation. It’s not some number, some target you’re supposed to hit for someone else for some other reason. I’ve never been driven by that, really. I don’t think it’s really healthy.

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The Stormtrooper Problem: Why Thought Diversity Makes Us Better - Farnam Street


Diversity of thought makes us stronger, not weaker. Without diversity we die off as a species. We can no longer adapt to changes in the environment. We need each other to survive.

***

Diversity is how we survive as a species. This is a quantifiable fact easily observed in the biological world. From niches to natural selection, diversity is the common theme of success for both the individual and the group.

Take the central idea of natural selection: The genes, individuals, groups, and species with the most advantageous traits in a given environment survive and reproduce in greater numbers. Eventually, those advantageous traits spread. The overall population becomes more suited to that environment. This occurs at multiple levels from single genes to entire ecosystems.

That said, natural selection cannot operate without a diverse set of traits to select from! Without variation, selection cannot improve the lot of the higher-level group.

Thought Diversity

This is why I find it frustrating that we often seem to struggle with diversity of thought. This type of diversity shouldn’t threaten us. It should energize us. It means we have a wider variety of resources to deal with the inevitable challenges we face as a species.

Imagine that a meteor is on its way to earth. A crash would be the end of everyone. No matter how self-involved we are, no one wants to see humanity wiped out. So what do we do? Wouldn’t you hope that we could call on more than three people to help find a solution?

Ideally there would be thousands of people with different skills and backgrounds tackling this meteor problem, many minds and lots of options for changing the rock’s course and saving life as we know it. The diversity of backgrounds—variations in skills, knowledge, ways of looking at and understanding the problem—might be what saves the day. But why wait for the threat? A smart species would recognize that if diversity of knowledge and skills would be useful for dealing with a meteor, then diversity would be probably useful in a whole set of other situations.

For example, very few businesses can get by with one knowledge set that will take their product from concept to the homes of customers. You would never imagine that a business could be staffed with clones and be successful. It would be the ultimate in social proof. Everyone would literally be saying the same thing.

The Stormtrooper Problem

Intelligence agencies face a unique set of problems that require creative, un-googleable solutions to one-off problems.

You’d naturally think they would value and seek out diversity in order to solve those problems. And you’d be wrong. Increasingly it’s harder and harder to get a security clearance.

Do you have a lot of debt? That might make you susceptible to blackmail. Divorced? You might be an emotional wreck, which could mean you’ll make emotional decisions and not rational ones. Do something as a youth that you don’t want anyone to know? That makes it harder to trust you. Gay but haven’t told anyone? Blackmail risk. Independently wealthy? That means you don’t need our paycheck, which means you might be harder to work with. Do you have a nuanced opinion of politics? What about Edward Snowden? Yikes. The list goes on.

As the process gets harder and harder (trying to reduce risk), there is less and less diversity in the door. The people that make it through the door are Stormtroopers.

And if you’re one of the lucky Stormtrooopers to make it in, you’re given a checklist career development path. If you want a promotion, you know the exact experience and training you need to receive one. It’s simple. It doesn’t require much thought on your part.

The combination of these two things means that employees increasingly look at—and attempt to solve—problems the same way. The workforce is less effective than it used to be. This means you have to hire more people to do the same thing or outsource more work to people that hire misfits. This is the Stormtrooper problem.

Creativity and Innovation

Diversity is necessary in the workplace to generate creativity and innovation. It’s also necessary to get the job done. Teams with members from different backgrounds can attack problems from all angles and identify more possible solutions than teams whose members think alike. Companies also need diverse skills and knowledge to keep a company functioning. Finance superstars may not be the same people who will rock marketing. And the faster things change, the more valuable diversity becomes for allowing us to adapt and seize opportunity.

We all know that any one person doesn’t have it all figured out and cannot possibly do it all. We can all recognize that we rely on thousands of other people every day just to live. We interact with the world through the products we use, the entertainment we consume, the services we provide. So why do differences often unsettle us?

Any difference can raise this reaction: gender, race, ethnic background, sexual orientation. Often, we hang out with others like us because, let’s face it, communicating is easier with people who are having a similar life experience. And most of us like to feel that we belong. But a sense of belonging should not come at the cost of diversity.

Where Birds Got Feathers

Consider this: Birds did not get their feathers for flying. They originally developed them for warmth, or for being more attractive to potential mates. It was only after feathers started appearing that birds eventually began to fly. Feathers are considered an exaptation, something that evolved for one purpose but then became beneficial for other reasons. When the environment changes, which it inevitably does, a species has a significantly increased chance of survival if it has a diversity of traits that it can re-purpose. What can we re-purpose if everyone looks, acts, and thinks the same?

Further, a genetically homogeneous population is easy to wipe out. It baffles me that anyone thinks they are a good idea. Consider the Irish Potato Famine. In the mid-19th century a potato disease made its way around much of the world. Although it devastated potato crops everywhere, only in Ireland did it result in widespread devastation and death. About one quarter of Ireland’s population died or emigrated to avoid starvation over just a few years. Why did this potato disease have such significant consequences there and not anywhere else?

The short answer is a lack of diversity. The potato was the staple crop for Ireland’s poor. Tenant farms were so small that only potatoes could be grown in sufficient quantity to—barely—feed a family. Too many people depended on this one crop to meet their nutritional needs. In addition, the Irish primarily grew one type of potato, so most of the crops were vulnerable to the same disease. Once the blight hit, it easily infected potato fields all over Ireland, because they were all the same.

You can’t adapt if you have nothing to adapt. If we are all the same, if we’ve wiped out every difference because we find it less challenging, then we increase our vulnerability to complete extinction. Are we too much alike to survive unforeseen challenges?

Even the reproductive process is, at its core, about diversity. You get half your genes from your mother and half from your father. These can be combined in so many different ways that 21 siblings are all going to be genetically unique.

Why is this important? Without this diversity we never would have made it this far. It’s this newness, each time life is started, that has given us options in the form of mutations. They’re like unexpected scientific breakthroughs. Some of these drove our species to awesome new capabilities. The ones that resulted in less fitness? These weren’t likely to survive. Success in life, survival on the large scale, has a lot to do with the potential benefits created by the diversity inherent in the reproductive process.

Diversity is what makes us stronger, not weaker. Biologically, without diversity we die off as a species. We can no longer adapt to changes in the environment. This is true of social diversity as well. Without diversity, we have no resources to face the inevitable challenges, no potential for beneficial mutations or breakthroughs that may save us. Yet we continue to have such a hard time with that. We’re still trying to figure out how to live with each other. We’re nowhere near ready for that meteor.